Pictoart Contact Information

General Information: If you would like to discuss a custom project and obtain a no-obligation price quote, or if you have any questions, comments, praise, or insults, please email them to info@pictoart.com. If requesting a quote, please include the following information about your project: size, paper (framed or unframed) or canvas (stretched or unstretched), and any other details you think are important.


Uploading Files: If you have placed an order and were not able to upload digital photos through our website, you may send files as an email attachment. Send files to info@pictoart.com. Be sure to indicate the email address you used when placing the order in the email (if you are sending the email from a different email address than the one you listed when placing your order).


Mailing Materials: If you wish to mail files on CD, printed photographs, film negatives, or slides, please use the following address:



4702 Jamesville Drive

Matthews, NC 28105


Be sure to mail your photos in a rigid envelope or sandwiched between pieces of cardboard. Please include your return address on the package as well as the email address you used when placing your order. We will let you know as soon as any material you send to Pictoart arrives at our studio.Please remember that Pictoart cannot be responsible for lost or damaged materials sent by mail.


Returns & Exchanges: Please email Pictoart at info@pictoart.com before returning any artwork for refund or exchange.


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